CONFECTIONERS

DELIVERY, RETURNS & REFUNDS POLICY

Delivery Time is 2-6 business days for regular Zone A Cities
For Zone B Cities time Delivery Time may be 2-9 business days
For Karachi, Same Day Delivery also available

Cash On Delivery Available for most cities of Zone A & B, though Customers might be contacted if their city is not available for COD Service, Secured areas like Military bases, Cantts, might not be eligible for COD.
Advance Payment is necessary for non COD orders

Delivery Charges are weight/volume based check at the time of checkout for delivery charges estimate. You Can Contact us on email for more customized shipping options and for International Deliveries

RETURNS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, boxes, etc cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Goods by other vendors

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at confectioners.dha@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at confectioners.dha@gmail.com and send your item to: 6-C, Sunset Lane 9, Phase 2 Extension, DHA, Karachi, Pakistan., Karachi, SD, 75500, Pakistan.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 6-C, Sunset Lane 9, Phase 2 Extension, DHA, Karachi, Pakistan., Karachi, SD, 75500, Pakistan.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item of more value, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.